Estes Valley Library: Patron Experience (Customer Service) Manager

At the Estes Valley Library, our employees are not just librarians and staff members; they are active participants in our mission to be a hub of community-driven resources for people to share. For more information on our Library and its staff, read about our Organizational Values and watch this brief video.

Patron Experience (Customer Service) Manager

40 hours/week, Exempt

Salary range:

• $75,521 – $105,730/year: MLS/MLIS
• $68,656 – $96,118/year: No MLS/MLIS

The Library offers a comprehensive benefits package, including generous medical/dental/vision coverage, Paid Time Off, and a PERA pension plan. Learn more here.

The Estes Park Housing Authority provides workforce housing assistance for those who qualify.
Living Wage Calculator for Larimer County

Summary: The Patron Experience (PX) Manager is responsible for the Library’s customer service division, shaping vision into practice. Designs, delivers, and evaluates all public services. Acts as the Library’s cross-functional advocate, championing patron feedback across teams and services to drive continuous improvement.  Provides leadership and supervision to division staff at all service points. Achieves key results under the Library’s strategic plan. Puts the Library’s organizational values and professional ethics into daily practice. Read the full job description and apply today.

Closing date: 5 PM, Monday, August 31, 2026.

Procedure for application: Review full job description and apply by clicking the button below. Only complete applications with cover letter and resume will be considered.